FAQ

Evergreen Pharmacy is a 100% locally owned and operated pharmacy. Our personal service and commitment to patient care is our highest priority, and our reputation for excellent service speaks for itself. We employ local people in our community to prepare medications and dispense medications onsite, rather than preparing and shipping from Southern Ontario like some large corporate pharmacies. We appreciate the support from the communities that we serve and we remain committed to giving back to our community through local sponsorships and events.

Yes! We can deliver to your home or work. Our rural pharmacy is about improving convenience and accessibility in our community. Call and ask our staff if you fall within our delivery limits. And yes, we do deliver in the city of Thunder Bay!

Yes we can, in fact, we have more options than most pharmacies! Busy schedule? Ask about our convenient FlexRx packs which allows you to take your medications on the go. Easier to manage and no extra fees!

We have multiple options: drop by the pharmacy, call us ahead of time, use our online ordering system via our website or, try our Telus PharmaConnect smartphone app.

Yes. As long as your primary care provider accepts fax requests for refill authorization, we always do our best to stay on top of your refills as they expire.

Definitely. Medication synchronization is a service to utilize so that you can pick up all your prescriptions at one time. Talk to our staff and we can work through this with you while considering the limitations that may exist with your private drug insurance.

Unlike big box stores you’re not just a number to us. We aren’t a grocery store and you may not be able to smell the cinnamon buns when you visit us (sorry!). Pharmacy is what we do! As a 100% locally owned pharmacy we bring value and a personal touch to your care. Our focus is on your healthcare and helps you understand your medications. Just as you have a relationship with your family doctor, we strive to build relationships with our patients so that we can answer your medication-related questions related to YOU.

Nope, we do it all for you! All we need is your name, date of birth, phone number and the name of your current pharmacy- that’s it! Your drug plan and healthcare information, including prescription medication information, will be provided to us directly. We can be ready to fill your prescriptions on the same day as your transfer request.

You can transfer your prescriptions online HERE or, call the pharmacy to speak with one of our staff members. 

You bet! We are a full-service pharmacy. We use the biggest wholesaler in North America. We carry a large inventory of the majority of prescription medications. If we don’t have your medication in stock then we will get it in the next business day! We are constantly adjusting our inventory to carry the medication requirements of our patients.

Yes. We can bill online to all insurance providers. Whatever you pay – or don’t pay – at your current pharmacy should be the same at our store. Covered by Ontario Drug Benefit (ODB)? We waive your $2.00 co-pay.